Customer Service
Communication Channels: Live Chat, Email
Phone: 1-647-724-4691
Email: [email protected]
Customer Reviews
“I thought I should share my experience. Following some brokers on Instagram, I end up losing my saving money and profits. With the help of ‘[email protected]’ on TIK TOK, I was able to retrieve my losses and my money.”
“Have a transaction no bonus included own personal money pending and when I try to contact see what hold up, dealing with a robot replying, I would not recommend.”
“Some games in this casino like Big Bass are there just to take money without giving even 1% back. I start to think it’s a scam.”
“I just won £13 on Plinco 2 slot and it’s not been credited to my account! Tried reporting it…what a waste of time. They use AI…what a joke. It’s like banging your head against a brick wall! STAY WELL CLEAR OF MEGA CASINO!”
“Keep telling me that my winnings will be reviewed and they are pending. They keep saying ‘a few hours’ yet it’s nearly been 24. I will be taking this to the gambling commission. This site is giving false information and not releasing winnings!”
“Deposited 50 quid, won 3k, withdrew 2500. It has been sat on pending withdrawal for 3 days. Customer service replies every 24hrs, and no live chat. They have said they are waiting for my withdrawal to be checked. Day 2 they said it’s all been verified but I had to wait for the final process. It’s been 24hrs since that email and still my withdrawal is showing as pending despite their website stating max withdrawal time 24 hrs. This is clearly a lie, and 99% of players only start to have problems when they withdraw. This company will hold onto your winnings as long as they can; bad company practices and terrible customer service. Other than that, the casino is good.”
“Whether you lose or win, you cannot withdraw your money. As soon as you deposit, consider your money gone! If you win and try to cash out, they place you on pending withdrawal forever. I’ve tried resolver but no chance. Don’t play in MegaCasino.”
“I only give you one star because I made a withdrawal yesterday and they still haven’t accepted it, which is £2,300.”
“Awful! It will take up to 7 working days to withdraw your money -10 stars 🌟 rated. Don’t waste your time here. They ask you questions like, ‘Do you rely on gambling money for living?’ What a joke. Avoid, avoid, and avoid! Zero customer service. The lady said we are going around in circles and then went away. Awful experience. Never again. Avoid, avoid, and avoid!”
“Still waiting for document verification (4 days now). Unable to withdraw winnings, but they are quick to take deposits.”
“Made a deposit of £100, left for a short time, came back, and it had disappeared. Now no answer to any messages through all ways of contacting them, even though I sent all the proof they initially asked for.”
“Absolutely a joke! Pending withdrawal for over 24 hours, cannot get support from anyone, they don’t answer the phone either! Will I ever see my money? Stick with Foxy Bingo; they are great! Don’t play on this site!”
“You spend your money, you win, and first they pay you out straight away within hours. You win again, and they make you wait for your money. Still haven’t received it after 2 days. They say it can take up to 7 days. How does that work when the first payment was within hours? Documents have been verified. I won’t be playing on their site again. Probably won’t receive winnings. Don’t waste your money.”
“There’s a number for them: 020 3150 3079.”
“This is not a random site. Playing 600 pounds on live roulette is like not matching the numbers. When dealing, it doesn’t match. It looks like they show you on a video recorder; that’s why you have 0% chance to win any single bet. All dealers look upset and they take all your money. The government should investigate how much they pay out; otherwise, they should close all UK gambling sites. How can people enjoy it if you don’t win a single bet? When you bet and the money is gone, then the numbers start coming in. What a scam site. Please people, avoid this site! 100% better than Bet365.”
“Absolute scumbags! Bought 300 scratch cards, then had to deposit £10 and spend it to get them, and still don’t receive them. I made several complaints and all you get is a bot who won’t answer your questions. Please don’t use this site; there are many better ones. This is an absolute scam.”
“This site is a scam! They will not let you withdraw your funds after sending all the right documents. Crooks!”
“They pay out! I just got my first withdraw request accepted. It took them 8 days to pay into my bank account, but in the end, I got my money. Thank you, MegaCasino!”
“Biggest con site, please avoid.”