FAQ’s – What to Expect When Visiting Tachi
Policies as of 3/25/2023
- MASKS: Guests have the option to wear masks at their own discretion.
- AGE LIMIT: Tachi Palace Casino Resort is a 21 and above property. Those under 21 can visit our food venues when accompanied by an adult. To participate in Bingo, you must be 18 years and above.
- TEMPERATURE CHECK: Temperature checks are implemented at all entrances for guests and associates.
- SMOKING: Smoking is not allowed inside the casino. There are designated smoking locations outside of the casino.
- SLOTS: Our slot machines have been spaced out to allow for 6’ spacing. Plexiglass is installed for any machine that does not have adequate spacing to help maintain a safety barrier.
- DINING: Casino restaurants offer to-go order options plus full dine-in service at all venues.
- BARS: Bar service has resumed.
- VALET: Our valet service is currently closed.
General Information
Mobile App
For assistance with logging into the Tachi Palace Casino Resort App, please contact [email protected].
What is your casino gaming age?
Our casino gaming floor and table games are available for those 21 and over. Bingo is available for those 18 years and above. Identification is checked, and our house rules state that you must have your identification on you at all times. If you do not have it when asked by Security to verify your age, you will be asked to leave.
How do I request Win/Loss or W2G information for taxes?
Win/Loss statements can be obtained by visiting the Premiere Club Desk, via email, fax, or phone. The tax form must be completed and submitted with a valid ID. During the non-tax season, requests may take a minimum of 48 hours to process. Our final date for sending requests is April 1st each year. During tax season, requests submitted after this date will not be honored.
WIN/LOSS: Statements are processed in the order they are received.
Do you allow smoking?
Smoking is not allowed inside the Casino Resort. Designated smoking locations are available outside.
Do you allow pets in the Hotel or Casino?
Do you serve alcohol?
Yes, we serve alcohol, and you must be 21 years or older. Identification is checked, and you must have your ID on you at all times.
Do you have wheelchairs available for your guests?
We apologize, but we do not have wheelchairs available on the property.
How can I sign up for your Players Club?
Sign-up is free and easy. Simply visit the Players Club desk on your next visit with a valid, government-issued photo ID. After answering a few questions, you will receive your new card.
Can I sign up online?
You must visit the Premiere Club desk in person to sign up for a free Premiere Club card.
I have a Players Club card, but why am I not receiving promotional offers/coupons?
We offer monthly mailers as rewards for gaming, but you must meet a minimum gaming amount in a predetermined 6-month period to receive one. If your play does not qualify, you will not receive a mailer, even if you received one previously.
Can I sign up to receive the Bingo calendar?
No, we do not mail the bingo calendar. However, it is available on our site. You can print a complimentary pocket calendar monthly from the Premiere Club desk.
Do you allow RV parking?
Yes, we have large vehicle parking spaces in lot #3S on 17th Ave. RVs can be parked for up to 3 days, but we do not offer hook-ups.
How do I request a sponsorship or donation from Tachi?
Tachi is committed to supporting the community. Requests must be submitted at least 6-8 weeks in advance for consideration. Send requests to:
Tachi Palace Casino Resort
17225 Jersey Ave.
Lemoore, CA 93245
ATTN: Donations Committee or Sponsorship Committee.
What jobs are available right now?
A list of available jobs is on our website. Clicking on each job title will provide a description.
Can I apply online for a job?
Yes, visit our careers page and download an online application form.
Casino House Rules
Casino House Rules English
Casino House Rules Spanish
Hotel Information
What time is check-in/check-out?
Check-In begins at 4:00 pm, and Check-Out is at 11:00 am.
Is early check-in/check-out available?
We try to accommodate early check-ins and late check-outs, but it is not guaranteed and depends on occupancy and other factors.
Do you have wheelchair-accessible rooms?
Yes, we have wheelchair-accessible rooms. Please contact reservations at (800) 615-8030 for specific requests.
Do you have a hotel ‘lost and found’ for items left in the room?
Lost items are kept for at least 30 days. Contact our lost and found through the housekeeping department at (800) 615-8030.
What are your current room rates?
Room rates fluctuate based on the day and occupancy. Check our website or call (800) 615-8030 for the best rates.
Is your hotel pet friendly?
No, pets are not allowed, but The Sequoia Inn in Hanford does accept pets.
How do I get a confirmation for my room reservation?
You can request confirmation via email or by calling (800) 615-8030.
What is your cancellation policy for room reservations?
Most reservations require a 48-hour cancellation notice prior to arrival to avoid charges.
Do I need a credit card at check-in?
Yes, a credit card is required, and the cardholder must be present at check-in.
What are the hours of your pool?
Pool hours vary seasonally. Please contact the Spa for specific hours at 559-925-5710.
Is your pool heated?
The pool is heated during weekends in winter as needed.
Do you serve food or drinks to pool guests?
Yes, food and drinks are served during peak summer season from 11:00 am to 7:00 pm.
Do you offer discounts to the Military?
Yes, we offer discounts. Please call (800) 615-8030 to inquire.
Do you offer discounts to Travel Agents?
No, we currently do not offer any Industry or Travel Agent Discounts.
Do you have an exercise room?
Yes, our fitness center is open 24/7 and requires a hotel room key for access.
Do you have a Spa? If so, what are the hours and services offered?
Do you offer amenities for traveling business persons such as WiFi access, computer access, or a Fax Machine?
Yes, we provide complimentary WiFi, a business center with printing capabilities, and fax services.
What amenities are included in each room?
Each room includes a 42” flat-screen TV, refrigerator, hair dryer, iron, in-room Wi-Fi, and more. Extra amenities available upon request.