A furious mum claims that her family’s meal was sabotaged by McDonald’s staff as "revenge" after she complained about their burgers.
Samantha Holland, 40, from Kingsway in Gloucestershire, visited the restaurant near Gloucester on Friday (December 10) at around 7pm with her partner and three-year-old son Teddy.
She believes too much salt was deliberately added to their food – a claim that McDonald’s has denied, although the company has also apologised for the experience.
Samantha says her partner placed an order for two triple cheeseburgers and a cheeseburger Happy Meal with a portion of chicken nuggets.
As the order was left on the counter of the restaurant for more than 20 minutes, Miss Holland's partner, Shaun Lowery, 33, asked for the order to be cooked again.
Miss Holland told GloucestershireLive: "We had gone to McDonald's and ordered our food.
"We thought our food was taking quite a long time so my partner Shaun went up to the counter and then asked what was happening with the order.
"The person serving explained to us the order had been sat on the counter for about 20 minutes.
"He asked them for the food to be cooked fresh again."
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It is believed the family mistakenly ordered the food for counter collection rather than table service which they had first thought.
She said: "We sat down to eat the fresh order. I sat and started to eat my burger and notice lots of black and white bits on the burger.
"I checked my son’s food and his was also covered in salt and pepper.
"All of our food was covered in salt. I am just really angry. I feel like it was revenge on us for asking for the order to be remade.
"For that to happen to my three-year-old is really disgusting. I know they may season the burgers but I did not think they even did that to the children’s food.
"I stopped him eating his, it could have made him ill.
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"The photo I took really does not do it justice.
"You hear sometimes that food gets spat in or messed about with if you complain but you do not expect it to happen to you.
McDonald's has denied the food was tampered with on purpose.
A company spokesperson said: "Food quality is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards to avoid any imperfections, and we're sorry to hear we fell short of these on this occasion.
"We apologised to the customer in question for their experience and understand they are currently in conversation with our Customer Services team."
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