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Aldi sorry after claims ‘rotten turkeys’ ruined Christmas for furious shoppers

Supermarket giant Aldi has apologised after some customers claimed turkeys purchased from them were "rotten".

The German food store was met by customers who claimed on social media they discovered turkey, duck and other meats had gone off before Christmas Day.

The customers had insisted they had kept the meats in fridges.

Aldi had announced they were shutting down their Customer Service office for two days over Christmas and Boxing Day before later issuing an apology.

On Christmas Eve, the chain said on Twitter: “Our Customer Service team are taking a much deserved Christmas break.”

They added: “However, don’t worry, we will soon be back to answer your questions or queries.”

They sent the tweet along with a list of Customer Service office opening hours – showing they would be closed completely on Christmas Day, December 26, and will be again on New Years Day.

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However, the brand were then forced to apologise after being inundated with online complaints – alongside photos – about off food.

A spokesperson told the Manchester Evening News: "We are sorry that a small number of our products did not meet our usual high standards.

"Customers can return any Aldi products that they are not completely satisfied with to their nearest store for a full refund."

Customers online had complained of foul smelling, slimy “grey meat” that had been found inside plastic wrapped meat.

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Examples of tweets from angry families include one from a man, named Jim, who alleged: "Hi Aldi. Just wanted to inform you that that duck I bought from you is rotten.

"The use by date is 26th December. I open that today and it smells terrible. Meat is slimy and grey. Thanks for waisting my Christmas Dinner. I'm really disappointed."

While another, named Laura, raged "rotten turkey… in date and kept in the fridge… thanks #Aldi" – alongside a throwing up emoji.

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